Return and Refund

Return & Refund Policy – Vollrath Company, LLC

At Vollrath Company, LLC, we prioritize your satisfaction. If you're not happy with your purchase, here's how we make returns, exchanges, and refunds easy.

1. Return Eligibility
You have 30 days from the delivery date to return your items. To be eligible for a return:

  • The item must be unused and in original condition

  • Packaging and tags must be intact (if applicable)

  • Proof of purchase (receipt/order confirmation) is required

2. How to Start a Return
To initiate a return, simply contact us at:
πŸ“§ Email: service@updoewi.com

Once approved, we’ll send you:

  • A return shipping label

  • Instructions for returning your item

Important: Unauthorized returns will not be processed.

3. Damaged or Incorrect Items
If an item is damaged or doesn’t match your order, contact us immediately. We’ll resolve the issue with a replacement or refund.

4. Non-Returnable Items
The following items cannot be returned:

  • Perishable products (e.g., food, beverages)

  • Customized or personalized items

  • Gift cards

  • Sale or promotional items

If unsure, please reach out before returning an item.

5. Exchanges
To exchange an item:

  1. Follow the return process above

  2. Place a new order for the replacement

This ensures a faster exchange process.

6. International Orders – EU Customers
For European Union orders, you can cancel or return your order within 14 days for any reason. Conditions:

  • The item must be unused and in original condition

  • Packaging and proof of purchase are required
    This is in addition to the 30-day return policy.

7. Refunds
After we receive and inspect your return:

  • Refunds are processed to the original payment method

  • Allow up to 10 business days for processing

  • Bank or credit card processing times may vary

If you don’t receive your refund within 15 business days, contact us.

8. Return Address
A return shipping label from Vollrath Company, LLC is required.
Return Address:
Vollrath Company, LLC
1236 N 18th St, Sheboygan, WI 53081, United States

Vollrath Company, LLC is dedicated to providing a simple, fair, and efficient return process. Your satisfaction is our priority!