At Vollrath Company, LLC, weβre committed to delivering your order quickly and securely. Hereβs how we handle shipping to ensure a smooth experience.
1. Order Processing & Shipping Costs
We handle every order with care.
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Processing Time: Allow 2β5 business days for order review and packaging.
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Peak Periods: During holidays or promotions, processing may take up to 6 business days.
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Shipping Fee: A flat rate of $6.99 for all orders, regardless of location.
2. Estimated Delivery Time
Delivery times vary by region:
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United States: 8 β 14 business days
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Canada, UK, Australia: 10 β 16 business days
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Other International: 14 β 21 business days
Please note that delivery may be slightly delayed during busy seasons or due to customs.
3. Track Your Order
Once shipped, weβll send you tracking details.
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Tracking updates may take 1β3 business days to appear.
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If tracking seems delayed, donβt worryβyour order is still on its way.
4. International Shipments & Customs
For international orders, shipments are sent DDU (Delivered Duty Unpaid).
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You are responsible for any customs duties or import taxes.
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Vollrath is not responsible for delays caused by customs processing.
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Customs fees are usually low but vary by country.
5. Order Changes & Cancellations
Orders are processed quickly, so changes or cancellations must be requested within 12 hours of purchase.
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Contact us at service@updoewi.com to make changes.
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Orders in processing cannot be modified or canceled.
6. Lost or Damaged Packages
Weβre here to help if anything goes wrong:
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Damaged Items: If your item is damaged, send us a photo within 72 hours for a free replacement.
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Lost Packages: If the carrier confirms your package is lost, weβll send a replacement at no cost.
Thank you for choosing Vollrath Company, LLC. Weβre committed to delivering your products safely and sustainably!